Shipping policy
Overview
This Shipping Policy explains delivery for physical products, print-on-demand products, digital products, QST Desktop downloads, and QST Listing Workspace subscriptions.
Shipping charges apply to physical products only. QST Listing Workspace, QST Desktop downloads, digital products, software access, and subscription services are delivered electronically and do not require physical shipping.
UK Flat Rate Delivery
UK delivery is charged at a flat rate of:
£5.99
UK delivery is free for eligible orders over:
£50
Estimated delivery times:
- 2 to 5 working days for locally stocked physical items
- 1 to 4 weeks for print-on-demand products
UK delivery is tracked and signed where the selected service supports it.
International Flat Rate Delivery
International delivery is charged at a flat rate of:
£14.99
Estimated delivery time:
- 5 to 28 working days
International delivery is tracked and signed where the selected service supports it.
International delivery availability may vary by country or region.
Print-On-Demand Products
Print-on-demand products are made after the order is placed. This means they can take longer to produce and dispatch than locally stocked items.
If your order contains both locally stocked items and print-on-demand items, they may arrive separately.
Digital Products And Software
Digital products, software downloads, QST Desktop installers, licence information, setup information, and subscription access are delivered electronically.
No physical shipping charge should apply to orders that contain only digital products, software downloads, or QST subscription access.
QST Listing Workspace is accessed through Shopify Admin after installation and plan approval. QST Desktop is delivered through the installer download link provided by Q-MER.CH or an approved download location.
Processing Times
We aim to process physical product orders as quickly as possible. Processing times may vary depending on stock availability, print-on-demand production, public holidays, courier availability, and destination.
Delivery estimates are not guarantees.
Customs, Duties, And Import Taxes
For international orders, customs duties, import taxes, brokerage fees, local taxes, or other charges may be applied by the destination country or courier.
These charges are the responsibility of the customer unless we have clearly stated otherwise at checkout.
Customs processing may delay international deliveries.
Delivery Address Accuracy
Please make sure your delivery address is complete and accurate before placing an order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery addresses provided by the customer.
If you notice an address mistake after ordering, contact us as soon as possible.
Lost, Delayed, Or Damaged Deliveries
If your order is delayed, appears lost, arrives damaged, or the wrong item is delivered, contact us so we can review the issue.
Please include your order number, delivery address, tracking information if available, and photos of any damage where relevant.
Contact
For shipping, delivery, digital access, or QST download questions, contact:
qst.support@q-mer.ch
Public website:
https://q-mer.ch
Last updated: 7 July 2026